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Patient Engagement
Methods Practices
Engagement Practice
Patient Access
to Health Information
My Healthcare Provider...
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Helps me understand choices that are available

Explains benefits and drawbacks of care options

Explains things in a way I can understand

Explains why he/she has chosen particular treatments for me

Provides me with enough information about the side effects of medications




 
Allows me to provide input into a treatment plan or next steps

Encourages me to express my opinion about care choices

Respects my choice to refuse a recommended care option

Makes frequent eye contact with me during my visit

Is caring and compassionate


PROVIDER PERFORMANCE SCALE
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WEB-BASED
PROGRAMS
CAN VIEW HEALTH
INFORMATION ONLINE 
%
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CAN TRANSMIT HEALTH
INFORMATION ONLINE

%
CAN SEND SECURE
MESSAGE
TO PROVIDER
%
APPS
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BIOMETRIC
DEVICES
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Takes the time to listen to what have to say

Gives me enough time to talk about my health concerns and treatment options

Does not rush me during visits

Gives me time about my treatment options





Patient Perspectives on Quality of Care
Meets Expectations
Needs Improvement
Does Not Meet Expectations
%